Return & Refund Policy
At Jabal Majdon General Trading L.L.C, customer satisfaction is important to us. This policy explains the conditions for returns and refunds for purchases made through our website.
Return Period
You may request a return or exchange within 30 days from the date of delivery. After this period, we are unable to offer a refund or exchange.
Return Conditions
-
Items must be unused, in their original condition, and in the original packaging
-
A valid proof of purchase is required
Non-Returnable Items
The following items are non-refundable:
-
Digital or downloadable products
-
Gift cards
-
Health or personal care products
-
Any item that has been used, opened, or damaged due to misuse
Partial Refunds
Partial refunds may be granted if:
-
The item is not in its original condition
-
The item is damaged for reasons not caused by our error
-
The return is requested after 30 days from delivery
Refund Process
Once your return is received and inspected, you will be notified by email regarding approval or rejection.
If approved, the refund will be processed to the original payment method within a few business days, depending on the payment provider.
Late or Missing Refunds
If you have not received your refund:
-
Please check your bank account again
-
Contact your credit card company or bank, as processing times may vary
-
If the issue persists, please contact us at info@jabalmajdongroup.com
Sale Items
Items purchased on sale or as part of a promotion are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, please contact us at info@jabalmajdongroup.com.
Return Shipping
-
Customers are responsible for return shipping costs
-
Shipping fees are non-refundable
-
We recommend using a trackable shipping service; we are not responsible for lost return shipments
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
📧 info@jabalmajdongroup.com
📍 United Arab Emirates (UAE)